samsloan
2013-02-06 17:56:49 UTC
I just spent several hours trying to access my Norton Anti-Virus
Account.
Nothing Works.
Every time I try is asks "Do you recognize this order?"
If I say Yes, it says "For your protection, please type your order
number."
When I enter the number it says "Invalid Number" even though I just
copied the number from the computer screen.
Or, it might say For your protection, please type the serial number of
the following product:
When I copy and paste the number, it says:
For your protection, please type the serial number of the following
product: Norton™ Internet Security Subscription Renewal (1 Year
Subscription)
When I type in the number, again it says Invalid Product Serial
Number.
No matter what I do it always says the same thing.
I try the online chat and the chat robot says exactly the same thing.
I follow the instructions and it brings me right back to the same
place I was before.
This has happened before, and every time I wind up buying again the
same product that I already paid for.
This needs to be reported to the FCC but since they will do nothing I
am reporting it here.
Sam Sloan
Account.
Nothing Works.
Every time I try is asks "Do you recognize this order?"
If I say Yes, it says "For your protection, please type your order
number."
When I enter the number it says "Invalid Number" even though I just
copied the number from the computer screen.
Or, it might say For your protection, please type the serial number of
the following product:
When I copy and paste the number, it says:
For your protection, please type the serial number of the following
product: Norton™ Internet Security Subscription Renewal (1 Year
Subscription)
When I type in the number, again it says Invalid Product Serial
Number.
No matter what I do it always says the same thing.
I try the online chat and the chat robot says exactly the same thing.
I follow the instructions and it brings me right back to the same
place I was before.
This has happened before, and every time I wind up buying again the
same product that I already paid for.
This needs to be reported to the FCC but since they will do nothing I
am reporting it here.
Sam Sloan